Privacy Policy

Effective Date: June 24, 2026

Extreme Home Arcades ("we," "our," or "us") operates the website extremehomearcades.com and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or placing an order with us, you agree to the practices described in this policy.

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1. Information We Collect

We collect several types of information in connection with your use of our website and purchase of our products:

1.1 Information You Provide Directly

• Contact form submissions: name, email address, phone number, subject, and message
• Order and checkout information: name, shipping address, billing address, email, and phone number
• Custom arcade order form submissions: design preferences, measurements, and other build specifications
• Communications: any information you share when contacting us by phone, email, or form

1.2 Information Collected Automatically

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookie and session data (see Section 5 for details)

1.3 Payment Information

Payment transactions are processed by our third-party payment processors (including Shopify Payments and Affirm). We do not store your full credit card numbers or financial account details on our servers. Payment processors operate under their own privacy policies and security standards.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your order, including shipping coordination and delivery updates
• To respond to your inquiries, questions, and contact form submissions
• To send order confirmations, invoices, and transactional communications
• To provide customer support and warranty service
• To improve our website, products, and services
• To send promotional communications (only with your consent; you may opt out at any time)
• To comply with legal obligations and enforce our Terms and Conditions

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3. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business:

3.1 Service Providers

• Shopify – e-commerce platform and order management
• Affirm – financing and buy-now-pay-later payment processing
• Freight and shipping carriers – for delivery coordination
• Email and communication tools – used to send confirmations and support responses
• Make.com – workflow automation (e.g., order intake and notification routing)

3.2 Legal Requirements

We may disclose your information if required by law, regulation, court order, or government authority, or to protect the rights, property, or safety of Extreme Home Arcades, our customers, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our business, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.

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4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide warranty service, resolve disputes, and comply with our legal obligations. Order records are generally retained for a minimum of seven (7) years for tax and accounting purposes.

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5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart contents, and analyze site traffic. Types of cookies we use:

• Essential cookies – required for the website and shopping cart to function
• Analytics cookies – help us understand how visitors interact with our site (e.g., Google Analytics)
• Preference cookies – remember settings such as language or region

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect site functionality, including the ability to add items to your cart or complete a purchase.

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6. Third-Party Links

Our website may contain links to third-party websites (including social media platforms such as Facebook, Instagram, and YouTube). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before submitting any personal information.

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7. Children's Privacy

Our website and products are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

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8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for data transmitted during checkout and form submissions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access – request a copy of the personal data we hold about you
• Correction – request that we correct inaccurate or incomplete data
• Deletion – request that we delete your personal data, subject to legal retention requirements
• Opt-out of marketing – unsubscribe from promotional emails at any time using the link in any email or by contacting us directly
• Data portability – request your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us using the information in Section 11 below.

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10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

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